CAN CHEMPOINT DELIVER MY ORDER DIRECTLY TO OUR PLANT?
Absolutely! ChemPoint offers customers a competitive freight service while also allowing customers flexibility to utilize their own freight carrier. Please contact us to discuss the best way to service your account. Learn more about our freight service
HOW CAN I GET SET UP AS A CUSTOMER WITH CHEMPOINT?
It is easy. Simply complete a credit application and provide your contact information (contact name, shipping address and billing address) by contacting the ChemPoint credit team:
For questions and further assistance with the set-up process please contact the Lubricants & Energy team at ChemPoint: CONTACT US
HOW DO I PLACE ORDERS?
Once you are set up as a customer with ChemPoint, orders can be placed by email, phone or fax:
HOW DO I SET UP CHEMPOINT AS A VENDOR?
Depending on your procurement system, the set-up process varies. ChemPoint will be happy to provide you with the necessary information to complete this process. Please contact the ChemPoint team
I HAVE ADDITIONAL QUESTIONS, HOW DO I GET THEM ANSWERED?
If you’re in North America, please contact us
I HAVE TECHNICAL QUESTIONS – CAN YOU HELP?
The L&E team at ChemPoint has the technical knowledge and capabilities to provide technical assistance. Ask a question from our Contact Us page
TELL ME ABOUT YOUR LEAD TIMES AND AVAILABILITY
Lead times and availability are a function of the product and your specific needs. ChemPoint will create a stocking strategy to best meet your needs. Please contact a member of the ChemPoint team to discuss your specific needs or leave a request using the contact form
. We are happy to provide you more information on the service and support standards you can expect from us.
WHAT ARE CHEMPOINT’S STANDARD TERMS & CONDITIONS OF SALE?
ChemPoint’s Standard Terms and Conditions of Sale are available at https://www.chempoint.com/commercial-terms-and-conditions/north-america
WHAT ARE MY PAYMENT OPTIONS?
ChemPoint offers a variety of payment options including payment by check, wire transfer, EFT and ACH. For further information or to discuss your specific needs please contact ChemPoint.
WHAT IF MY END-USE APPLICATION IS NOT LISTED IN THE SET OF INDUSTRIAL APPLICATIONS PUBLISHED ON THIS WEBSITE?
Metal Processing & Fabrication is a broad market with many equipment types and requirements, so if you do not see your application or process, please contact ChemPoint.
WHERE DOES CHEMPOINT STOCK THESE MATERIALS?
ChemPoint stocks these products in Rockford, Illinois (North America)
WHO IS CHEMPOINT?
is the leader in the sales, marketing, and distribution of specialty and fine chemicals in North America and EMEA, engaging in exclusive product line relationships with premier manufacturers. Under its umbrella are 90 supplier partners representing more than 200 global product lines. Learn More
WILL THERE BE ANY CHANGES TO THE PRODUCT(S)?
No, all products will continue to be Henkel branded and presented in original packaging.